PolicyDelivery Information
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Call 301-980-1926 | Email customerservice@djwcustombaskets.com
The Delivery Information covers the following; 1) Shipping Policy and FAQ’s, 2) Return and Refund Policy, and 3) Delivery Policy.
Shipping Policy
All Gifts items and Gift baskets shipped from our facility will arrive with exact or similar contents as seen in our on-line photos and descriptions. In the rare case that an item is out of stock, we will replace it with one of equal or greater value at our discretion with no additional charge. Fruit baskets may vary from their original online presentation and description due to location and availability. We reserve the right to substitute fruit of like appearance and value. Please familiarize yourself with of our return, exchange and delivery policies.
Our 100% guarantee only requires for the gift basket to be returned in the original state, unopened. There is a $25.00 Restocking Fee for any returned baskets. Corporate telephone number is 301-980-1926.
Shipping FAQs:
All Baskets are shipped via UPS, FedEx or USPS. To expedite your package, you will have to upgrade your shipping method and your credit card will be charged for the appropriate fees. Shipping Times: 99.7% of our baskets ship the same business day if ordered by 1 pm eastern time. Orders received before 1:00 pm Eastern Standard Time will be shipped out the same day, orders received after 1:00 pm, Eastern Standard Time will be processed and shipped the next business day. You may log onto your account to receive your tracking number to trace your package at any time. Free Shipping and Coupons discounts cannot be used together for orders.
You must be 21 years of age and older to purchase gift baskets containing wine or beer. Special notes for the holiday: for this year (2018) Christmas Day falls on a Monday, no deliveries from UPS or FedEx are made on Christmas Day. Therefore, the next shipping day is December 26th for any baskets ordered on December 24th or December 25th since UPS, FedEx and USPS are closed both of those days. Any Baskets ordered on December 24th or December 25th will be shipped on Tuesday, December 26th based on the shipping options you choose at checkout.
We will ship all orders based on the customers’ requirements, but we cannot guarantee UPS, FedEx or USPS will deliver on a specified date since they are a third-party service. We will assist in all deliveries communicating with UPS, FedEx or USPS. We are not responsible if UPS, FedEx or USPS does not deliver a basket on time. The Buyer is able to file a claim with UPS, FedEx or USPS directly for any delivery issues. Buyer is always welcome to return the gift basket/gift item for a refund with 15 days.
If a basket is shipping to a Hospital or Hotel we cannot guarantee that the basket will arrive prior to the patient or guest check date and/or time. Picking up of the basket is the full responsibility of the Buyer. UPS will not pick up the package and reship to a new location. UPS or FedEx only ships to addresses not PO boxes. Same UPS, FedEx or USPS Rules apply for New Year’s Eve and New Year’s Day.
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Return/Refund Policy
DJW Custom Baskets & Beyond return policy allows for all non-perishable items to be returned within 15 days of delivery in their original packaging, after contacting our customer service department. Non-perishable returned items must be sent to DJW Custom Baskets & Beyond, 13842 Outlet Drive, Suite A-130, Silver Spring, MD 20904, from the location that package was originally mailed. You will receive full merchandise credit for future purchases. Shipping is not refundable, e.g. Merchandise must be returned within 30 days of purchase for a full refund. Contact the Customer Service Department at customerservice@djwcustombaskets.com to arrange the return.
PLEASE NOTE: Fresh products (food gift baskets, fruit and flowers), perishable, personalized and fragile products cannot be returned. If the quality doesn’t meet your expectations, products are covered by the DJW Custom Baskets & Beyond Guarantee.
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DELIVERY INFORMATION & FEES
Delivery Procedures:
General Baskets Delivery: Upon receiving confirmation that your order has been completed, delivery will take 3-5 business days from the date the order was confirmed.
Local Delivery: Handling fee for local orders is $12.00.
With DJW Custom Baskets & Beyond, you get the best, and we back that up with a 100% guarantee. We are proud to offer delivery to Maryland, DC, and Virginia.
We provide in house, same day local delivery to over 200 zip codes in Maryland and Washington DC. The cut off time for same day delivery to all local areas is 11:00 am EST. We may still be able to accommodate same day delivery requests to many local areas up to 2:00 pm EST.
We do our best to accommodate timed delivery requests, but due to logistical constraints, we cannot always guarantee them.
If there is ever a problem with an order, we will be sure to contact you before processing your credit card.
United States-Domestic Delivery: Handling fee for domestic orders is $19.00.
You will be provided with an estimated delivery date on all ground orders. Please note that this is only an estimated delivery date; you will need to choose an expedited shipping method to guarantee a specific delivery date.
Adult signatures are required for all gifts containing wine. All other gifts are sent without a required signature; occasionally the courier may determine that the location is not safe to leave an unattended package and will attempt delivery at a later date.
Custom Baskets Delivery:
Delivery of a custom basket usually takes anywhere from 5-7 business days from the initial consultation regarding the custom order and the date that the order is confirmed. A delivery date will be determined at the time of notification that the custom basket has been completed.
Custom Baskets are Only Available in the Following Delivery Areas:
Maryland Locations: Abingdon, Arnold, Annapolis, Ashton, Baldwin, Baltimore, Bel Air, Beltsville, Bethesda, Bladensburg, Bowie, Bradshaw, Brinklow, Brookeville, Brooklyn, Burtonsville, Burke, Capitol Heights, Catonsville, Chevy Chase, Clarksville, Clifton, Cockeysville, Cooksville, Columbia, Crownsville, Curtis Bay, Dayton, Derwood, District Heights, Dundalk, Edgewood, Ellicott City, Elkridge, Essex, Fallston, Fulton, Forest Hill, Fork, Fort Washington, Finksburg, Gaithersburg, Gambrills, Garrett Park, Germantown, Gibson Island, Glenarden, Glenelg, Glenwood, Glen Burnie, Glyndon, Greenbelt, Gwynn Oak, Halethorpe, Hanover, Highland, Hunt Valley, Hyattsville, Hydes, Jessup, Joppa, Kensington, Kingsville, Laytonsville, Lanham, Landover, Laurel, Lutherville-Timonium, Millersville, Montgomery Village, Mount Airy, Mt. Rainier, New Carrollton, Northwood, Odenton, Olney, Owings Mills, Pasadena, Perry Hall, Phoenix, Pikesville, Potomac, Randallstown, Reisterstown, Riverdale, Rockville, Roland Park, Rosedale, Savage, Severn, Severna Park, Silver Spring, Sandy Spring, Sparks-Glencoe, Spencerville, Suitland, Sykesville, Takoma Park, Temple Hills, Upper Marlboro, Upper Falls, West Friendship, Woodbine, Woodstock
Virginia Locations: Arlington, Alexandria, Falls Church, McLean
Washington, DC
Shipping Policy
All Gifts items and Gift baskets shipped from our facility will arrive with exact or similar contents as seen in our on-line photos and descriptions. In the rare case that an item is out of stock, we will replace it with one of equal or greater value at our discretion with no additional charge. Fruit baskets may vary from their original online presentation and description due to location and availability. We reserve the right to substitute fruit of like appearance and value. Please familiarize yourself with of our return, exchange and delivery policies.
Our 100% guarantee only requires for the gift basket to be returned in the original state, unopened. There is a $25.00 Restocking Fee for any returned baskets. Corporate telephone number is 301-980-1926.
Shipping FAQs:
All Baskets are shipped via UPS, FedEx or USPS. To expedite your package, you will have to upgrade your shipping method and your credit card will be charged for the appropriate fees. Shipping Times: 99.7% of our baskets ship the same business day if ordered by 1 pm eastern time. Orders received before 1:00 pm Eastern Standard Time will be shipped out the same day, orders received after 1:00 pm, Eastern Standard Time will be processed and shipped the next business day. You may log onto your account to receive your tracking number to trace your package at any time. Free Shipping and Coupons discounts cannot be used together for orders.
You must be 21 years of age and older to purchase gift baskets containing wine or beer. Special notes for the holiday: for this year (2018) Christmas Day falls on a Monday, no deliveries from UPS or FedEx are made on Christmas Day. Therefore, the next shipping day is December 26th for any baskets ordered on December 24th or December 25th since UPS, FedEx and USPS are closed both of those days. Any Baskets ordered on December 24th or December 25th will be shipped on Tuesday, December 26th based on the shipping options you choose at checkout.
We will ship all orders based on the customers’ requirements, but we cannot guarantee UPS, FedEx or USPS will deliver on a specified date since they are a third-party service. We will assist in all deliveries communicating with UPS, FedEx or USPS. We are not responsible if UPS, FedEx or USPS does not deliver a basket on time. The Buyer is able to file a claim with UPS, FedEx or USPS directly for any delivery issues. Buyer is always welcome to return the gift basket/gift item for a refund with 15 days.
If a basket is shipping to a Hospital or Hotel we cannot guarantee that the basket will arrive prior to the patient or guest check date and/or time. Picking up of the basket is the full responsibility of the Buyer. UPS will not pick up the package and reship to a new location. UPS or FedEx only ships to addresses not PO boxes. Same UPS, FedEx or USPS Rules apply for New Year’s Eve and New Year’s Day.
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Return/Refund Policy
DJW Custom Baskets & Beyond return policy allows for all non-perishable items to be returned within 15 days of delivery in their original packaging, after contacting our customer service department. Non-perishable returned items must be sent to DJW Custom Baskets & Beyond, 13842 Outlet Drive, Suite A-130, Silver Spring, MD 20904, from the location that package was originally mailed. You will receive full merchandise credit for future purchases. Shipping is not refundable, e.g. Merchandise must be returned within 30 days of purchase for a full refund. Contact the Customer Service Department at customerservice@djwcustombaskets.com to arrange the return.
PLEASE NOTE: Fresh products (food gift baskets, fruit and flowers), perishable, personalized and fragile products cannot be returned. If the quality doesn’t meet your expectations, products are covered by the DJW Custom Baskets & Beyond Guarantee.
—————————————————————————————————————————-----------------------------
DELIVERY INFORMATION & FEES
Delivery Procedures:
General Baskets Delivery: Upon receiving confirmation that your order has been completed, delivery will take 3-5 business days from the date the order was confirmed.
Local Delivery: Handling fee for local orders is $12.00.
With DJW Custom Baskets & Beyond, you get the best, and we back that up with a 100% guarantee. We are proud to offer delivery to Maryland, DC, and Virginia.
We provide in house, same day local delivery to over 200 zip codes in Maryland and Washington DC. The cut off time for same day delivery to all local areas is 11:00 am EST. We may still be able to accommodate same day delivery requests to many local areas up to 2:00 pm EST.
We do our best to accommodate timed delivery requests, but due to logistical constraints, we cannot always guarantee them.
If there is ever a problem with an order, we will be sure to contact you before processing your credit card.
United States-Domestic Delivery: Handling fee for domestic orders is $19.00.
You will be provided with an estimated delivery date on all ground orders. Please note that this is only an estimated delivery date; you will need to choose an expedited shipping method to guarantee a specific delivery date.
Adult signatures are required for all gifts containing wine. All other gifts are sent without a required signature; occasionally the courier may determine that the location is not safe to leave an unattended package and will attempt delivery at a later date.
Custom Baskets Delivery:
Delivery of a custom basket usually takes anywhere from 5-7 business days from the initial consultation regarding the custom order and the date that the order is confirmed. A delivery date will be determined at the time of notification that the custom basket has been completed.
Custom Baskets are Only Available in the Following Delivery Areas:
Maryland Locations: Abingdon, Arnold, Annapolis, Ashton, Baldwin, Baltimore, Bel Air, Beltsville, Bethesda, Bladensburg, Bowie, Bradshaw, Brinklow, Brookeville, Brooklyn, Burtonsville, Burke, Capitol Heights, Catonsville, Chevy Chase, Clarksville, Clifton, Cockeysville, Cooksville, Columbia, Crownsville, Curtis Bay, Dayton, Derwood, District Heights, Dundalk, Edgewood, Ellicott City, Elkridge, Essex, Fallston, Fulton, Forest Hill, Fork, Fort Washington, Finksburg, Gaithersburg, Gambrills, Garrett Park, Germantown, Gibson Island, Glenarden, Glenelg, Glenwood, Glen Burnie, Glyndon, Greenbelt, Gwynn Oak, Halethorpe, Hanover, Highland, Hunt Valley, Hyattsville, Hydes, Jessup, Joppa, Kensington, Kingsville, Laytonsville, Lanham, Landover, Laurel, Lutherville-Timonium, Millersville, Montgomery Village, Mount Airy, Mt. Rainier, New Carrollton, Northwood, Odenton, Olney, Owings Mills, Pasadena, Perry Hall, Phoenix, Pikesville, Potomac, Randallstown, Reisterstown, Riverdale, Rockville, Roland Park, Rosedale, Savage, Severn, Severna Park, Silver Spring, Sandy Spring, Sparks-Glencoe, Spencerville, Suitland, Sykesville, Takoma Park, Temple Hills, Upper Marlboro, Upper Falls, West Friendship, Woodbine, Woodstock
Virginia Locations: Arlington, Alexandria, Falls Church, McLean
Washington, DC
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